Subject: RE: Cancellation Process// 9607154069 // 1591975
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, Nitesh Singh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 24 Oct 2020 06:54:25 +0000

Hi Shakeeb,

Escalated to tech INC0887053

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, October 24, 2020 10:33 AM
To: Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Nitesh Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Cancellation Process// 9607154069 // 1591975

External email sender, please take precaution.
Hi Team.

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 24, 2020 11:27:46 AM
Subject: Missing item // 9607154069 // 1591975

Hi Team,

Problem Statement: (Refund / cancelled item)

Order Date : Aug 14, 2020

Order ID: 9607154069
Tracking ID: LM423489810
Assistance Required: Need refund to customer

Issue Description: Customer placed order for 5 items out of which only 4 items were collected by customer.

Customer history: 1 ITEMS OUT OF 5 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.

The missing item is 162454231 - - Lee Cooper Colourblock Polo T-shirt with Short Sleeves the cost of the item is AED: 27.

the item was cancelled on Oct 17th, however the cancellation got failed.
we request you to assist in getting the cancellation processed

Regards,
Nitesh

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