Subject: RE: Refund Follow up! // 6227203513 // 1531525
From: Mohd Imran <[email-masked]>
To: Ksaconloc Returns <[email-masked]>, ArishLaila <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Nitesh Singh <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Date: Wed, 21 Oct 2020 11:31:13 +0000

Hi @Ksaconloc Returns<mailto:[email-masked]> @ArishLaila<mailto:[email-masked]>,

Please process below refund on priority.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, October 21, 2020 2:53 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Nitesh Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Follow up! // 6227203513 // 1531525

External email sender, please take precaution.
Hi Team,

We need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 21, 2020 2:14:00 PM
Subject: Refund Follow up! // 6227203513 // 1531525

Hi Team,

Problem Statement: Refund Not Processed

Order Date : Sep 25, 2020

Order ID: 6227203513
Return Tracking ID: 45522686720, 45082021283
Assistance Required: Need refund to customer
RMA: 1000032694

Issue Description: Customer raised a return request for 4 item and handed over to the courier team. Tracking status shows that items returned to Warehouse, however customer didn't received the refund.

Child ticket: 1584259 has been created, however no update received from the team.

Kindly look into the issue and refund the customer

Regards,
Nitesh

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