Subject: Refund follow up! // 9601096466 // 1559268
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 19 Oct 2020 03:29:17 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : 9601096466 

Order ID: Sep 2, 2020 
Return Tracking ID: RP0913001578 
Assistance Required: Need refund to customer 
RMA: 1000001446 

Issue Description: Customer raised a return request for 1 item and as per the tracking, items haven't been collected from customer, however customer is claiming that he handed over the items to the courier team. 
Item: 161228047 - - KangaROOS Women's Running Shoes with Lace Up Closure 

Chile ticket: 1577836 has been created. 

Kindly check whether the items have been returned and process the refund. 

Regards, 
Nitesh