Subject: Re: Refund followup! // 6220836321 // 1454754
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 18 Oct 2020 19:38:57 -0700 (MST)

Hi Team, 

Case is pending for a long time, and customer is contacting us on regular basis. 

Kindly look into this and do the needful. 

Thanks, 
Nitesh 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 10 October, 2020 12:34:29 
Subject: Refund followup! // 6220836321 // 1454754 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Sep 2, 2020 

Order ID: 6220836321 
Return Tracking ID: 46175674495 
Assistance Required: Need refund to customer 
RMA:24135091 

Issue Description: Customer raised a return request for 1 item and handed over to the courier team. Tracking status shows that items returned to Warehouse, however customer didn't received the refund. 

Child ticket: 1498296 has been raised, however no update received from team 

Kindly look into the issue and refund the customer 

Regards, 
Nitesh