Subject: Point to Improve the quality of the interaction with the customers.
From: Shakeeb Arsalan <[email-masked]>
To: LM CS Team <[email-masked]>, "Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]>, sameer koothalikutty <[email-masked]>, Suzana <[email-masked]>, Ahmed Alkinj <[email-masked]>, "Yahya Ahmed. Mohammed Ali Al- Dhurafi" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 18 Oct 2020 03:35:48 -0700 (MST)

Hi Team, 

We need to maintain this quality level on all interactions whether they are being audited or not. And focus that we are doing the Emails / Chats as perfect as possible. 

Below are the points which all of you guys have to focus on. 

    * “Feel free to get in touch” statement should be in a new paragraph and line while replying on emails. 
    * No need to mention agent’s name while doing a closing in chats . 
    * Tracking link should be shortened and has to be in a new and different line. 
    * Whenever we are sharing any of our website URL, it has to be correctly mentioned. Through which customer can easily access the website by just clicking on that. 
    * Spelling of “apologize” should be rectified in all chats and emails templates. 
    * Agent need to stop sharing repetitive replies. There should an improvisation and humanly touch in the statement. 

Regards 
Shakeeb