Subject: Late Collection // 9602640749 // 1519421
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 14 Oct 2020 23:46:02 -0700 (MST)

Hi Team, 

Problem Statement: Late Collection 

Order Date : Sep 12, 2020 

Order ID: 9602640749 
Tracking ID: 46037663884 
Assistance Required: Need Urgent Collection 

Issue Description: The return request was created on 9/13/20 7:56 PM and till now the item has not collected from the customer. As per the update from the courier team, the AWB is not reflecting in their system, and they are asking to create a new AWB. 

No collection reference is generated in Hybris. 

Kindly assist us further. 

Regards, 
Nitesh