Subject: Re: Return items update // 9797092350 // 1445193
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Nitesh Singh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 14 Oct 2020 10:44:26 -0700 (MST)

Hi Team, 

Can you please assist us what can be done in the below case, we have already escalated the case to warehouse team but we didn't received any update from them. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]> 
Sent: Saturday, October 10, 2020 12:28:03 PM 
Subject: Return items update // 9797092350 // 1445193 

Hi Team, 

With reference to order number: 9797092350. 

As per the hybris, customer raised return request for 9 items, and refund has been processed. 

However customer is claimimg that he returned all the 12 items to the courier team, and asking for refund for those as well. 

Child ticket: 1512229 has been created, however no update received from the team. 

Kindly check and confirm the items that are returned back to warehouse do the needful. 

Return tracking: RP0818001148 

Thanks, 
Nitesh