Subject: Re: Refund Follow up! // 6221081831 // 1478244
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 11 Oct 2020 20:14:20 -0700 (MST)

Hi Team, 

Kindly ignore this email. 

It has been already escalated on Zimbra. 

Thanks, 
Nitesh 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 12 October, 2020 08:42:30 
Subject: Refund Follow up! // 6221081831 // 1478244 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Sep 3, 2020 

Order ID: 6221081831 
Return Tracking ID: 46177630741 
Assistance Required: Need refund to customer 
RMA: 24135384 

Issue Description: Customer raised a return request for 1 item and handed over to the courier team. Tracking status shows that items returned to Warehouse, however customer didn't received the refund. 

Child ticket: 1507683 has been created, however no further update received from the team. 

Kindly look into the issue and refund the customer 

Regards, 
Nitesh