Subject: RE: Refund Follow up!
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nitesh Singh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 10 Oct 2020 12:15:00 +0000

Hi Seeta,

We don’t see it returned as per tracking records 46035520963

Is the customer sure that it was returned?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Friday, October 9, 2020 3:22 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nitesh Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Follow up!

External email sender, please take precaution.
Hi Team,

In the below order number 9794740594, the RMA is already created for the 2 items but the refund for the same has nnot been initiated.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 9, 2020 7:27:36 AM
Subject: Refund Follow up!

Hi Team,

Problem Statement: Return and refund status

Order Date : Jul 29, 2020

Order ID:9794740594
Return Tracking ID: NA
Assistance Required: Need refund to customer
RMA: NA

Issue Description: Customer raised a return request for 2 item and as per the customer, they've handed over to the courier team.

Child Ticker raised: 1554558, however no update yet.

Kindly check whether the items were returned back to Warehouse so we can assist further.

162485540 - - WetNWild Megalast Matte Lipstick
162485547 - - WetNWild Megalast Matte Lipstick

Regards,
Nitesh

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