Subject: Refund followup! // 9601499483 // 1530026
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 9 Oct 2020 22:03:13 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Sep 4, 2020 

Order ID: 9601499483 
Return Tracking ID: 46946037531724, I128727 
Assistance Required: Need refund to customer 
RMA: 1000000225 

Issue Description: Customer raised a return request for 2 item and as per the customer, he handed over the items to the courier team. 

Tracking number updated on Hybris seems invalid. 

Child ticket: 1544900 has been crested, however no update has been received from the team. 

Kindly check whether items were returned to Warehouse and update us. 

Regards, 
Nitesh