Subject: RE: Order delay // 6212192944 // 1394947
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, LMG OMS <[email-masked]>, "Vijay mandal (TCS)" <[email-masked]>
Cc: Anwar Abdullah <[email-masked]>, Mallmanager Cpothaimdammam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nitesh Singh <[email-masked]>, Escalations Dxbteam <[email-masked]>, Qazi Mohammed <[email-masked]>, seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Adil <[email-masked]>
Date: Sun, 6 Sep 2020 04:58:33 +0000

@LMG OMS<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]>

Please mark this order as not picked.

INC0844745

From: Apoorv Joshi <[email-masked]>
Sent: Friday, September 4, 2020 3:57 PM
To: Jessie Caparas <[email-masked]>
Cc: Anwar Abdullah <[email-masked]>; Mallmanager Cpothaimdammam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nitesh Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>; Qazi Mohammed <[email-masked]>; seeta.seeta <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Adil <[email-masked]>
Subject: Re: Order delay // 6212192944 // 1394947

External email sender, please take precaution.
Hi Jessie,

Kindly check and advise on the below case. The store has confirmed not receiving the order at their location.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mallmanager Cpothaimdammam" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Anwar Abdullah" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Qazi Mohammed" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Adil" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 4 September, 2020 17:18:11
Subject: RE: Order delay // 6212192944 // 1394947

Dear Team

21090
6212192944

Above order physically not available with us. This is for your information.

Regards

ManoJ Kumar

CP Othaim mall Dammam

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, September 4, 2020 12:22 PM
To: Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Cc: Mallmanager Cpothaimdammam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Adil <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order delay // 6212192944 // 1394947

External email sender, please take precaution.
Dear Anwar,

Kindly advise if there is any upadte on the below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Anwar Abdullah" <[email-masked]<mailto:[email-masked]>>
To: "Mallmanager Cpothaimdammam" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Qazi Mohammed" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Adil" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 3 September, 2020 18:12:24
Subject: RE: Order delay // 6212192944 // 1394947

Dear @Mallmanager Cpothaimdammam<mailto:[email-masked]>

21090
6212192944
Pls check if this order available physically in your store or not

And update us ASAP

T&R
Anwar Abdullah
Centrepoint - KSA - Riyadh
Ext. 3738
[email-masked]<mailto:[email-masked]>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 3, 2020 2:42 PM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order delay // 6212192944 // 1394947
Importance: High

@Anwar Abdullah<mailto:[email-masked]> @Qazi Mohammed<mailto:[email-masked]>

Can you please help check if the order is physically in the store?

ShoeMart21090

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 3, 2020 3:21 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order delay // 6212192944 // 1394947

External email sender, please take precaution.
Hi Team,

With the reference to the order number 6212192944, the order was placed on 28th July and till now the order status is In Progress. We have already escalated the case to warehouse team but we didn't received any update from them.

Kindly look into this concern and assist us to resolve it asap.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 3, 2020 4:03:19 PM
Subject: Re: Order delay // 6212192944 // 1394947

Hi Team,

Any update on this?
Case is pending for a long time.

Thanks,
Nitesh
________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 27 August, 2020 13:24:44
Subject: Order delay // 6212192944 // 1394947

Hi Team,

With reference to order number: 6212192944, Customer placed a collect from store order on 28 July 2020 and till now he/she has not received the order. As per the hybris the order status is in progress.

Order Date : 28/07/2020
Tracking ID: 621219294422999991

We have emailed to Warehouse as well as store, however no response received. Customer now wants to cancel the order as she is upset.
​
Kindly look into this issue and do the needful.

Regards,
Nitesh

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com