Subject: Re: Callback Request // [email-masked] // 1441384
From: Seeta Seeta <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, jessie caparas <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nitesh Singh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 2 Sep 2020 05:50:25 -0700 (MST)

Hi Akshay, 

Thank you for forwarding the case to finance team. The feedback has shared with the agent and will not gonna repeat it again. 

Thanks & Regards, 
Seeta Kunwar 

From: "Akshay Berry" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "jessie caparas" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Nitesh Singh" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, September 2, 2020 2:15:57 PM 
Subject: RE: Callback Request // [email-masked] // 1441384 

Hi Seeta, 

Contacted the customer and sent email to Finance team to update about the refund status. The agent could have checked with the customer’s email to avoid the escalation. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Jessie Caparas <[email-masked]> 
Sent: Wednesday, September 2, 2020 11:39 AM 
To: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nitesh Singh <[email-masked]> 
Subject: RE: Callback Request // [email-masked] // 1441384 

[ mailto:[email-masked] | @Akshay Berry ] 

Please do the needful 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 2, 2020 11:35 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Nitesh Singh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Callback Request // [ mailto:[email-masked] | [email-masked] ] // 1441384 

External email sender, please take precaution. 

Hi Team, 

Can you please do the needful. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nitesh Singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 2, 2020 11:26:22 AM 
Subject: Callback Request // [ mailto:[email-masked] | [email-masked] ] // 1441384 

Hi Team, 

With reference to email:[email-masked], customer complaining that amount has been deducted, but order not placed. 

As per the records, we cannot find any order. We have asked customer to provide more details, however she asked for a callback from us. 

Kindly arrange a callback on: 98708340 (Kuwait). 

Thanks, 

Nitesh 

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