Subject: Re: Order cancellation pending // 9781219257 // 1375367
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nitesh Singh <[email-masked]>
Date: Mon, 17 Aug 2020 04:51:51 -0700 (MST)

Hi Team,

With reference to order number 9781219257, the order was placed on May and the customer already requests for order cancellation. The agent has escalated the case on the order cancellation sheet but the order is still ready for pickup.

We request you to cancel the order on a priority basis.

Thanks & Regards,
Seeta Kunwar

----- Original Message -----
From: "Nitesh Singh" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Sent: Monday, August 17, 2020 12:58:36 PM
Subject: Order cancellation pending // 9781219257 // 1375367

Hi Team,

With reference to order number: 9781219257, order was placed on May 5, 2020 and still in progress. Customer requested to cancel the order several times, however order was not cancelled.

Also filled on order cancellation sheet, but no update.

Kindly look into this and cancel the order so refund can be processed.

Thanks,
Nitesh