Subject: Re: Amount deducted but order not placed // 1361401
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Nitesh Singh <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 14 Aug 2020 11:53:03 -0700 (MST)

Hi Team, 

Kindly ask customer to share the transaction ID. 

Regards, 
Fauzan 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 14 August, 2020 17:02:00 
Subject: Amount deducted but order not placed // 1361401 

Hi Team, 

With reference to email address: [email-masked], customer is saying that they tried to place an order on 30 July, 2020, amount was debited from his account however order was not placed. 

We have checked the account, however, under the above email address, no order was placed on 30 July 2020. 

Customer also provided proof of deduction which has already been attached. 

Kindly look into this and assist us. 

Thanks, 
Nitesh