Subject: Re: Assistance
From: Shakeeb Arsalan <[email-masked]>
To: Nitesh Singh <[email-masked]>
Date: Sun, 9 Aug 2020 00:39:42 -0700 (MST)

Hi 

Treat the case normally, in the cases when y see seeta's note, Pls focus on the information provided in the box added under her name, because we were sending the customers automated replies and once he fills the form sent to him, his reply will appear like below 

From: "Nitesh Singh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 9 August, 2020 10:16:11 
Subject: Assistance 

Hi Shakib, 

There are certain notes added in below tickets by seeta or any other agent: 
1213757,1345100,1349436 

What should I do in these tickets? 

Thanks, 
Nitesh