Subject: RE: Store complaint - 496761
From: "Saniya Siraj" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Hamza Hafeez <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nitesh Singh <[email-masked]>, Apoorv Joshi <[email-masked]>, Nasar Hussain <[email-masked]>
Date: Fri, 8 May 2020 11:01:02 +0000

Dear Shakeeb,

I believe this complaint was been resolved long time ago. Mr. Nasar- Senior Area Manager of Dubai, personally spoke to the customer and had resolved it. Pls find attached the relevant mails with final feedback from the customer for your perusal.

Regards,

Saniya Siraj

[SHOEMART logo]

Landmark Tower, Dubai Marina, Dubai, P.O.Box 24570, United Arab Emirates
Tel: +971 4 517 3381 | Mobile: +971 52 617 5552 |
Shop online at: www.shoemartstores.com<http://www.shoemartstores.com/>
<https://www.facebook.com/ShoeMartGulf><https://www.instagram.com/shoemartme><https://www.youtube.com/user/shoemartgulf>

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, 8 May, 2020 12:01 PM
To: Hamza Hafeez <[email-masked]>; Saniya Siraj <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nitesh Singh <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Store complaint - 496761

External email sender, please take precaution.
Hi Team,

Any update regarding this complaint, the customer is chasing us till now.
Please Advise

Regards
Shakeeb

________________________________
From: "hamza hafeez" <[email-masked]<mailto:[email-masked]>>
To: "Saniya Siraj" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 15 March, 2020 10:31:21
Subject: RE: Store complaint - 496761

Hi Saniya,

Please can you check the below store complaint?

Regards,
Hamza Hafeez
Customer Support / e-Commerce Executive

Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates
Tel: +971 4 517-3209   Mobile: +971 50 483 9600
Shop online at: www.shoemartstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.shoemartstores.com%2F&data=02%7C01%7CSaniya.Siraj%40landmarkgroup.com%7C4ede8ff458c74de3181e08d7f325f9b3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637245216741766654&sdata=JSVOBEKMg9E6NnVBixkl3w%2BbHqNgblN9JeuYT00wyqs%3D&reserved=0>
<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FShoeMartGulf&data=02%7C01%7CSaniya.Siraj%40landmarkgroup.com%7C4ede8ff458c74de3181e08d7f325f9b3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637245216741776610&sdata=H9z%2FG7cVP23UjPK0GGOMMoYnNN%2FL1voAFOu5F2JMaAw%3D&reserved=0><https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fshoemartme&data=02%7C01%7CSaniya.Siraj%40landmarkgroup.com%7C4ede8ff458c74de3181e08d7f325f9b3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637245216741776610&sdata=MMZDjbs9sshmO075sPhW8hqP4S4YGiimiF6yflHvuBA%3D&reserved=0><https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fuser%2Fshoemartgulf&data=02%7C01%7CSaniya.Siraj%40landmarkgroup.com%7C4ede8ff458c74de3181e08d7f325f9b3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637245216741786566&sdata=tmCjqlS2SQ82gjV1QI4okgApnRGEm3gwgItxt8e1eyw%3D&reserved=0>

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 14, 2020 3:37 AM
To: [email-masked]<mailto:[email-masked]>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>; Hamza Hafeez <[email-masked]<mailto:[email-masked]>>
Subject: Store complaint - 496761

External email sender, please take precaution.
Hi Isha,

Kindly assist in closing the below store complaint. Thank you for your help!

Customer's Name: MILAN A.SHAH.
Contact number: 050 8604511

Regards,
Apoorv

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 7, 2020 10:54:28 AM
Subject: Store complaint//[email-masked]<mailto:complaint//[email-masked]>

Hi,

With reference to email address: [email-masked]<mailto:[email-masked]> and ticket number: 496761, customer purchased certain items from Shoemart Dubai Mall Store, and complaining that the store is not accepting the return of the items. Customer reached to store at AL Fahidi store on 29.02.2020, 25% off offer was available on the item and requested to replace but they denied.

Customer provided the picture of items and details of the purchase as attached.

Kindly look into this issue and do the needful.

Thanks,
Nitesh

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: New comment - [#496761] Shoes from shoe mart
From: Nasar Hussain <[email-masked]>
To: Shoemart <[email-masked]>
Cc: David Moore <[email-masked]>, "Saniya Siraj" <[email-masked]>, AE Shoemart Bur Dubai <[email-masked]>
Date: Sat, 21 Mar 2020 08:06:32 +0000

Dear Mr Milan,

Thankyou for your feedback,

I trust your unfortunate experience was resolved satisfactorily and your confidence in our footwear brands and Shoemart has been restored.

I look forward to you shopping with Shoemart again.

Best Regards

Nasar Hussain

Get Outlook for Android<https://aka.ms/ghei36>

________________________________
From: Shoemart <[email-masked]>
Sent: Saturday, March 21, 2020 11:32:16 AM
To: Nasar Hussain <[email-masked]>
Cc: David Moore <[email-masked]>; Saniya Siraj <[email-masked]>; AE Shoemart Bur Dubai <[email-masked]>
Subject: New comment - [#496761] Shoes from shoe mart

External email sender, please take precaution.

There is a new comment in the ticket submitted by Milan to HelpSMAE

Comment added by : Milan

Comment Content:
Dear Mr. Nasar,

Good Morning,

I want you to know how much I appreciate the excellent service you provided on last couples of days about my shoes. Your attention to detail, great communication skills(history call, courtesy call,follow up call,finish up call) and ready smile made the experience even better than I expected.
I salute to you sir for your tremendous amenity.
Regards,
MILAN A.SHAH.
050 8604511

On Wed, Mar 18, 2020 at 7:41 AM David Moore <[email-masked]<mailto:[email-masked]>> wrote:
Dear Milan

I hope you are well. I apologize for your experience thus far. @Nasar Hussain<mailto:[email-masked]> (Ops Manager) will make contact with you to discuss and resolve your issue.

Regards
David Moore

________________________________
From: Milan Shah <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 17, 2020 18:17
To: David Moore
Subject: Fwd: [#496761] - Shoes from shoe mart

External email sender, please take precaution.
Dear Mr. David,
Greetings,
I have sent an email to [email-masked]<mailto:[email-masked]> on 01.03.2019 and I get the final answered after my several reminders on 15.03.2019 which states that I need to contact Al Fahidi store.
After that I sent an email to [email-masked]<mailto:[email-masked]> but no answered received from them after several reminders which includes mobile call also.
Till today I have sent an all 14 communication to both all above addresses. After that I called corporate office and get your email address, hence I decide to send an email to you.
Above both email recipients are aware of my problem with substantial document and images i. e shoe complaint
A waiting for your positive response on the way to replacement not the refund.
Regards,
MILAN A. SHAH.
050 8604511

---------- Forwarded message ---------
From: Milan Shah <[email-masked]<mailto:[email-masked]>>
Date: Mon, Mar 16, 2020 at 10:47 AM
Subject: Fwd: [#496761] - Shoes from shoe mart
To: <[email-masked]<mailto:[email-masked]>>, Shoemart <[email-masked]<mailto:[email-masked]>>

Dear Mr. Siddiq,
Is there any update for following emails?
I am chasing my concern with shoemart company since 10 days with all substantial but its reach to one department to another department and i hope will not go further.
Still i am awaiting for your response.
Regards,
MILAN A.SHAH.

---------- Forwarded message ---------
From: Milan Shah <[email-masked]<mailto:[email-masked]>>
Date: Sun, Mar 15, 2020 at 4:17 PM
Subject: Fwd: [#496761] - Shoes from shoe mart
To: <[email-masked]<mailto:[email-masked]>>

---------- Forwarded message ---------
From: Milan Shah <[email-masked]<mailto:[email-masked]>>
Date: Fri, Mar 6, 2020 at 9:18 PM
Subject: Re: [#496761] - Shoes from shoe mart
To: Shoemart <[email-masked]<mailto:[email-masked]>>

Dear Sir/Madam,

Thanks for your email.

I went to AL Fahidi store on 29.02.2020 25% off offer was there and requested to replace but they denied so I mail to you.
I have attached herewith photos for your reference.

Awaiting for your positive response.

Regards,
MILAN A.SHAH.
050 8604511

On Wed, Mar 4, 2020 at 4:30 PM Shoemart <[email-masked]<mailto:[email-masked]>> wrote:
Hi Milan,

We sincerely apologize for the inconvenience caused.

Kindly provide us picture of the item as well which has been damaged.Also mention the last time, you've visited the store regarding your concern.

We look forward to hearing from you.

Your friends,
The Support Team

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

496761:1125156

Subject: Re: [#496761] - Shoes from shoe mart
From: Milan Shah <[email-masked]>
To: David Moore <[email-masked]>, Nasar Hussain <[email-masked]>
Cc: "Saniya Siraj" <[email-masked]>, AE Shoemart Bur Dubai <[email-masked]>, Shoemart <[email-masked]>
Date: Sat, 21 Mar 2020 07:32:00 +0000

External email sender, please take precaution.

Dear Mr. Nasar,

Good Morning,

I want you to know how much I appreciate the excellent service you provided on last couples of days about my shoes. Your attention to detail, great communication skills(history call, courtesy call,follow up call,finish up call) and ready smile made the experience even better than I expected.
I salute to you sir for your tremendous amenity.
Regards,
MILAN A.SHAH.
050 8604511

On Wed, Mar 18, 2020 at 7:41 AM David Moore <[email-masked]<mailto:[email-masked]>> wrote:
Dear Milan

I hope you are well. I apologize for your experience thus far. @Nasar Hussain<mailto:[email-masked]> (Ops Manager) will make contact with you to discuss and resolve your issue.

Regards
David Moore

________________________________
From: Milan Shah <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 17, 2020 18:17
To: David Moore
Subject: Fwd: [#496761] - Shoes from shoe mart

External email sender, please take precaution.
Dear Mr. David,
Greetings,
I have sent an email to [email-masked]<mailto:[email-masked]> on 01.03.2019 and I get the final answered after my several reminders on 15.03.2019 which states that I need to contact Al Fahidi store.
After that I sent an email to [email-masked]<mailto:[email-masked]> but no answered received from them after several reminders which includes mobile call also.
Till today I have sent an all 14 communication to both all above addresses. After that I called corporate office and get your email address, hence I decide to send an email to you.
Above both email recipients are aware of my problem with substantial document and images i. e shoe complaint
A waiting for your positive response on the way to replacement not the refund.
Regards,
MILAN A. SHAH.
050 8604511

---------- Forwarded message ---------
From: Milan Shah <[email-masked]<mailto:[email-masked]>>
Date: Mon, Mar 16, 2020 at 10:47 AM
Subject: Fwd: [#496761] - Shoes from shoe mart
To: <[email-masked]<mailto:[email-masked]>>, Shoemart <[email-masked]<mailto:[email-masked]>>

Dear Mr. Siddiq,
Is there any update for following emails?
I am chasing my concern with shoemart company since 10 days with all substantial but its reach to one department to another department and i hope will not go further.
Still i am awaiting for your response.
Regards,
MILAN A.SHAH.

---------- Forwarded message ---------
From: Milan Shah <[email-masked]<mailto:[email-masked]>>
Date: Sun, Mar 15, 2020 at 4:17 PM
Subject: Fwd: [#496761] - Shoes from shoe mart
To: <[email-masked]<mailto:[email-masked]>>

---------- Forwarded message ---------
From: Milan Shah <[email-masked]<mailto:[email-masked]>>
Date: Fri, Mar 6, 2020 at 9:18 PM
Subject: Re: [#496761] - Shoes from shoe mart
To: Shoemart <[email-masked]<mailto:[email-masked]>>

Dear Sir/Madam,

Thanks for your email.

I went to AL Fahidi store on 29.02.2020 25% off offer was there and requested to replace but they denied so I mail to you.
I have attached herewith photos for your reference.

Awaiting for your positive response.

Regards,
MILAN A.SHAH.
050 8604511

On Wed, Mar 4, 2020 at 4:30 PM Shoemart <[email-masked]<mailto:[email-masked]>> wrote:
Hi Milan,

We sincerely apologize for the inconvenience caused.

Kindly provide us picture of the item as well which has been damaged.Also mention the last time, you've visited the store regarding your concern.

We look forward to hearing from you.

Your friends,
The Support Team

496761:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>