Subject: Fwd: Store Operations - COVID 19
From: Seeta Seeta <[email-masked]>
To: LM CS Team <[email-masked]>
Cc: Ammar Ali <[email-masked]>, Abass <[email-masked]>, "Molhim Mohammed, Ahmed. Homeida" <[email-masked]>
Date: Wed, 18 Mar 2020 00:14:25 -0700 (MST)

Hi All, 

Please go through with the below update. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohd Imran" <[email-masked]> 
To: "Mustehsan Siddiqui" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Saurabh" <[email-masked]>, "deeksha" <[email-masked]>, "jessie caparas" <[email-masked]>, "Mohmoud Elsayed" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]> 
Sent: Wednesday, March 18, 2020 12:37:07 PM 
Subject: RE: Store Operations - COVID 19 

Hi Team, 

Just a quick update on this, if a customer wants to make a return, please offer to arrange collection and or inform the customer that RTS can be done once stores are operational. 

Please note that stores return for online purchase have been extended from 14 to 28 days for RTS. 

Regards 

Imran 

From: Mustehsan Siddiqui <[email-masked]> 
Sent: Sunday, March 15, 2020 11:29 PM 
To: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]> 
Cc: Saurabh Dadu <[email-masked]>; Deeksha Dadu <[email-masked]>; Jessie Caparas <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Malik Ismail <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Mohd Imran <[email-masked]> 
Subject: Store Operations - COVID 19 

Hi Team, 

As per the recent directives from government authorities in KSA & Kuwait, retail stores/malls have been asked to close temporarily till further notice. 

All C&C stores across KSA & Kuwait are disabled from backend on our websites/apps in order to avoid accepting new C&C orders, customers should not see any C&C stores active on delivery page. 

Here’s what we need to answer the customers if they ask: 

    * How can I collect my order in the store? – We are on top of this situation & working on solution to arrange your order/s asap. We appreciate your patience & request you to allow us 48-72 hours to resolve it for you. 
    * I want to place a C&C order but cannot select any store? – Due to recent directives from the government, stores & malls are temporarily closed. This is the reason you are unable to find a C&C store currently on our website. We appreciate your patience & advise you to place a home delivery order in the interim. 
    * I wanted to do RTS but your stores are closed, what should I do? – We regret for the inconvenience caused, as the stores/malls are temporarily closed we can help you arranging collection of your items from your address. 

Team – As the situation is dynamic, these questions & answers will keep on evolving. We will keep you all posted on any new developments. Please ensure that we convey the messages to the customers in the best way possible & do not agitate the customers. 

Please compile all sorts of questions customers are asking & keep on sharing with us asap. The earlier you share the faster we act on them. 

NOTE – THE ABOVE UPDATE IS ONLY FOR KSA & KUWAIT. UAE & BAHRAIN FUNCTIONS AS USUAL AS OF NOW. 

Regards, 

Mustehsan Siddiqui 
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