Subject: Store complaint - 496761
From: Apoorv Joshi <[email-masked]>
To: [email-masked]
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nitesh Singh <[email-masked]>, Hamza Hafeez <[email-masked]>
Date: Fri, 13 Mar 2020 16:37:02 -0700 (MST)

Hi Isha, 

Kindly assist in closing the below store complaint. Thank you for your help! 

Customer's Name: MILAN A.SHAH. 
Contact number: 050 8604511 

Regards, 
Apoorv 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, March 7, 2020 10:54:28 AM 
Subject: Store complaint//[email-masked] 

Hi, 

With reference to email address: [email-masked] and ticket number: 496761, customer purchased certain items from Shoemart Dubai Mall Store, and complaining that the store is not accepting the return of the items. Customer reached to store at AL Fahidi store on 29.02.2020, 25% off offer was available on the item and requested to replace but they denied. 

Customer provided the picture of items and details of the purchase as attached. 

Kindly look into this issue and do the needful. 

Thanks, 
Nitesh