Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 12 Mar 2020 05:29:12 +0000

Hi nitesh singh,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">I have replied you with a msg with full details but you didn't answer me. </div>
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<div style="font-size:85%;color:#575757" dir="auto">Sent from my Samsung Galaxy smartphone.</div>
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<div>From: Splash &lt;[email-masked]&gt; 
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<div>Date: 08/03/2020 1:20 pm (GMT+03:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Returns </div>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 508853</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="ltr">nitesh singh : </div>
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<div>Hi Budoor,</div>
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<div>Thank you for reaching out us.<br>
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<div> We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.<br>
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<div> We request you to please specify your order number and for which item you have received a wrong item along with its price so we can further assist you.<br>
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<div>We would also request you to provide us some snapshots of the wrong item you received.<br>
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<div> We look forward to hearing from you.<br>
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<div> Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br>
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<div> Your friends,<br>
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<div> The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/508853