Subject: New Reply Received - Re: Order lost
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 10 Mar 2020 07:27:24 +0000

Hi nitesh singh,  The customer has responded to the ticket.  Re: Order lost  Ticket comment <div>Good afternoon, 
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<div>I did online purchase on 27 December, however my item never arrived to me and the order was lost. Here is the reference number :  208446 and 593116</div>
<div>And merchant type  : 5965</div>
<div>The total amount is 65dhs </div>
<div>When I can expect the refund?</div>
<div>Thank you <br>
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<div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 19 Jan 2020, at 1:06 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 402767</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 402767<br>
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لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>
إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
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<div dir="ltr">nitesh singh : </div>
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<div dir="ltr">Hi Gina,<br>
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<div dir="ltr">​<br>
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<div dir="ltr">Thank you for reaching out to us.<br>
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Kindly specify the order number so that we can check and update you.<br>
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Awaiting for your response.<br>
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Your friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/402767