Subject: Store complaint//[email-masked]
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>
Date: Fri, 6 Mar 2020 22:24:28 -0700 (MST)

Hi, 

With reference to email address: [email-masked] and ticket number: 496761, customer purchased certain items from Shoemart Dubai Mall Store, and complaining that the store is not accepting the return of the items. Customer reached to store at AL Fahidi store on 29.02.2020, 25% off offer was available on the item and requested to replace but they denied. 

Customer provided the picture of items and details of the purchase as attached. 

Kindly look into this issue and do the needful. 

Thanks, 
Nitesh