Subject: RE: Callback request//9767226035
From: Mohd Imran <[email-masked]>
To: ccbackoffice <[email-masked]>, ccwebteam <[email-masked]>, Ali Mkhaimer <[email-masked]>, Rawan Barghouth <[email-masked]>, Amani Khraisat <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Inayat Ali <[email-masked]>, Escalations Dxbteam <[email-masked]>, Nour Hanayneh <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nitesh Singh <[email-masked]>
Date: Sat, 25 Jan 2020 08:57:01 +0000

Hi team,

Please arrange a call for below customer.

Regards
Imran

From: Inayat Ali <[email-masked]>
Sent: Thursday, January 23, 2020 7:02 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Urvika Chaudhary <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nitesh Singh <[email-masked]>
Subject: Re: Callback request//9767226035

External email sender, please take precaution.
Team- Please assist with the callback request.

Thanks
Inayat Ali

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 23 January, 2020 20:20:45
Subject: Callback request//9767226035

Hi,

With reference to order number: 9767226035, customer's order returned back to warehouse as the courier team didn't received any response from the customer.

Customer is now complaining that nobody has contacted him regarding the order and it's been only 6 days and the order is returned.

Customer is asking for a callback from Manager. We have tried to push back customer several times, however customer still insisted to speak to manager. Customer said that he is travelling and asked for callback on: +201227464311.

Kindly look into this issue and arrange a callback for customer.

Thanks,
Nitesh

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