Subject: Re: [#348955] RE: Refund Issue - 9751901269
From: PayFort Operations Team <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Jan 2020 13:50:49 +0000 (UTC)

Hi Malik,     ​Please note that we have processed the refund for the said amount.   ​  RRN for this refund is 002200284536.   ​      Please let us know if you need any further assistance.      Viktoria Baranova  Program manager         
             
              On
              Tue, 21 Jan at  9:10 AM
              ,  Malik Ismail <[email-masked]>  wrote:
               
 Hi Harsh, 

  

 Thank you for clarification. 

  

 Refund amount AED 50.4 – Order 9751901269 

  

 @Venkata Burle 

  

 FYI 

  

 Regards, 

 Malik Ismail 

 

 

  
 From: PayFort Operations Team <[email-masked]>
 
Sent: Monday, January 20, 2020 4:15 PM 
To: Malik Ismail <[email-masked]> 
Cc: Hiren Sadhwani <[email-masked]>; [email-masked]; Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked] 
Subject: Re: [#348955] RE: Refund Issue - 9751901269 

 

 
External email sender, please take precaution.

 

 

 Hi Malik,

 

  

 
 
 Good Evening! 

 
 
 ​ 

 
 
 ​Thank you for contacting Payfort. 

 
 
 ​ 

 
 
 ​Kindly note that as communicated several times before, your system sends the same operation request several times so for this case the amount was captured already while your system
 tried to capture the same amount several times so all trials get declined; & accordingly, no refund will be accepted.

 

 

 

 

  

 
 
 As a workaround, we can refund the transaction through the processor directly. So, please confirm the amount you need to refund.

 

  

 
 
 Regards, 

 

 
 
 Harsh Kothari 

 

Support Executive

 

 

 

 

 

Ph: UAE +971 45739800 (Option
 2)

 

 
Email: [email-masked]

 

 

  

 

 

 
 
 SWITCH IT ON! 

 

 

 

 

 

 

 
On Mon, 20 Jan at 9:27 AM
, Malik Ismail <[email-masked]> wrote: 

 

 
 Hi

@PayFort Operations Team, 

 

 

 
 As per Hybris refund processed twice but not initiated on PayFort. Order 9751901269 

 

 

 
 Please assist. 

 

 

 

 

 

 

 

 

 

 

 
 
Regards,

 

 
Malik Ismail

 

 

From: Hiren Sadhwani <[email-masked]>
 
Sent: Monday, January 20, 2020 9:25 AM 
To: Malik Ismail <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Inayat Ali <[email-masked]>; Urvika Chaudhary <[email-masked]>; Nitesh Singh <[email-masked]> 
Subject: RE: Refund Issue - 9751901269

 

 

 

 
 Hi Malik, 

 

 

 
 This can only be done from payfort operations team as we have still been sending them capture orders. Please get in touch with them to initiate the refund. 

 

 

 

 

 
 
Thanks & Regards,

 

   

 

Hiren Sadhwani

 

 
Sr. Finance Executive 

 

 
Web Team | Landmark Group

 

 
w: webteam.com

 

 
t: +97145172118

 

 

 

 

From: Malik Ismail <[email-masked]>
 
Sent: Monday, January 20, 2020 8:48 AM 
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Hiren Sadhwani <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Inayat Ali <[email-masked]>;
 Urvika Chaudhary <[email-masked]>; Nitesh Singh <[email-masked]> 
Subject: RE: Refund Issue - 9751901269

 

 

 

 
 Hi Hiren, 

 

 

 
 As per Hybris refund processed twice but not initiated on PayFort. Order 9751901269 

 

 

 
 Please assist. 

 

 

 

 

   

 

 

 

 

 Regards, 

 
 
 Malik Ismail 

 

 
 
From: Apoorv Joshi <[email-masked]>
 
Sent: Monday, January 20, 2020 4:27 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Inayat Ali <[email-masked]>;
 Urvika Chaudhary <[email-masked]>; Nitesh Singh <[email-masked]> 
Subject: Refund Issue - 9751901269

 

 

 

 
 
External email sender, please take precaution.

 

 

 
 
Hi Team,

 

 

 

 

 
Kindly assist on the below case. Thank you for your help!

 

 

 

 

 
Regards,

 

 

Apoorv

 

 

 

 
 
From:
"Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Inayat Ali" <[email-masked]>,
 "Apoorv Joshi" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Friday, 17 January, 2020 13:49:31 
Subject: Refund not processed//9751901269

 

 

 

 

 
 
Hi,

 

 

 

 
 
With reference to order number: 9751901269 and ticket number: 222139. Customer returned an item(Eligo Jumpsuit with Schiffli Embroidery) and as per Hybris, customer
 refunded, however customer is complaining that they haven't received the refund. As per the update from Jira team, after further investigation, they have confirmed that customer didn't received the refund.

 

 

 

 

 
​As per accounts team, no manual refund has been processed either to the customer. In order to proceed further, they need approval from respective E-Comm head’. 

 

 

 

 

Order Date : ​Jul 28, 2019

 

 

Return Tracking ID: ​45078875343

 

 

RMA: 42250016

 

 

 

 
 
Customer is chasing their refund for a long tome. Kindly look into this issue and resolve it at the earliest.

 

 

 

 
 
Regards,

 

 

Nitesh

 

 

 

 

 

 
 
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