Subject: Refund Issue - 9751901269
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, Urvika Chaudhary <[email-masked]>, Nitesh Singh <[email-masked]>
Date: Sun, 19 Jan 2020 17:26:35 -0700 (MST)

Hi Team, 

Kindly assist on the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Friday, 17 January, 2020 13:49:31 
Subject: Refund not processed//9751901269 

Hi, 

With reference to order number: 9751901269 and ticket number: 222139. Customer returned an item(Eligo Jumpsuit with Schiffli Embroidery) and as per Hybris, customer refunded, however customer is complaining that they haven't received the refund. As per the update from Jira team, after further investigation, they have confirmed that customer didn't received the refund. 

​As per accounts team, no manual refund has been processed either to the customer. In order to proceed further, they need approval from respective E-Comm head’. 

Order Date : ​Jul 28, 2019 
Return Tracking ID: ​45078875343 
RMA: 42250016 

Customer is chasing their refund for a long tome. Kindly look into this issue and resolve it at the earliest. 

Regards, 
Nitesh