Subject: Refund not processed//9764671393
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Inayat Ali <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Thu, 16 Jan 2020 03:58:31 -0700 (MST)

Hi Team, 

With reference to order number: 9764671393, return request was created on 12/20/19. Customer is saying the the return has been picked up by courier team on 21 Dec, 2019, however tracking status shows that the collection has only been arranged but not picked. We have escalated to the courier team for update, however no response received from them. 

Order Date : 17 Oct 2019 
Tracking ID: 45490523083 
​ 
Kindly look into this and do the needful as customer is chasing refund for a long time. 

Regards, 
Nitesh