Subject: RE: Refund not processed//9763101221
From: Deepak Damodaran <[email-masked]>
To: Inayat Ali <[email-masked]>, Dipesh Regmi <[email-masked]>, Con Loc <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>, Escalations Dxbteam <[email-masked]>, Nitesh Singh <[email-masked]>
Date: Mon, 13 Jan 2020 19:37:15 +0000

Hi Indunil,

We have updated the below order in the pending list from Dated 01-Jan-2020. Still the return has not processed.

Thanks & Regards,

Deepak Damodaran
Mob- No +971524307577
Tel No: 048164037

From: Inayat Ali <[email-masked]>
Sent: Saturday, January 11, 2020 3:19 PM
To: Deepak Damodaran <[email-masked]>; Dipesh Regmi <[email-masked]>; Con Loc <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Urvika Chaudhary <[email-masked]>; Escalations Dxbteam <[email-masked]>; Nitesh Singh <[email-masked]>
Subject: Re: Refund not processed//9763101221

External email sender, please take precaution.
Hi Team

Please process the refund. The item has been returned successfully as per the tracking id (45490585836) on 23 Dec'19, however, the refund is not processed.

Please expedite as the customer is chasing us on delayed refund.

Thanks
Inayat Ali

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 10 January, 2020 17:59:34
Subject: Refund not processed//9763101221

Hi,

With reference to order number: 9763101221, Customer raised a return request for 1 item and the item have been delivered to the warehouse on 23 Dec 2019 but according to the hybris the refund has been not processed yet. Case has been escalated to third party, however no further action has been done.

Order Date : 03 Dec 2019
Return Tracking ID: 45490585836
RMA: 42695145

Kindly look into the issue and do the needful.

Thanks,
Nitesh

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