Subject: Re: Order delay
From: Maxwhryd Ecom <[email-masked]>
To: Seeta Seeta <[email-masked]>, Raghu Pillai <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Nitesh Singh <[email-masked]>
Date: Wed, 11 Dec 2019 18:00:28 +0000

Dear team

Below said order we shipped and handed over to store at 21 November.

Thanks
Esaf

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________________________________
From: Seeta Seeta <[email-masked]>
Sent: Wednesday, December 11, 2019, 8:27 PM
To: Maxwhryd Ecom; Raghu Pillai
Cc: Escalations Dxbteam; Nitesh Singh
Subject: Order delay

External email sender, please take precaution.

Hi Team,

The customer placed the order on Nov 20, 2019 and it's a store pickup.  Till now the order is IN_PROGRESS and under the consignment the status is READY_TO_SHIPPED with tracking number: 645238126822999991.

So we request you to kindly expedite the delivery for the order as customer is chasing us for his order. Agent has already escalated the case but till now we have not received any update on the case.

Awaiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nitesh Singh" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>
Cc: "Urvika Chaudhary" <[email-masked]>
Sent: Wednesday, December 11, 2019 6:00:14 PM
Subject: Order delay

Hi Seeta,

With reference to order number: 6452381268 and ticket number: 313215, customer placed order on 20 Nov, 2019, still not available for pickup. We have escalated to Warehouse team, however there is no response from the team.

Kindly look into the issue and do the needful.

Thanks,
Nitesh

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