Subject: Order delay
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked]
Cc: escalations dxbteam <[email-masked]>, Nitesh Singh <[email-masked]>
Date: Wed, 11 Dec 2019 10:27:24 -0700 (MST)

Hi Team, 

The customer placed the order on Nov 20, 2019 and it's a store pickup. Till now the order is IN_PROGRESS and under the consignment the status is READY_TO_SHIPPED with tracking number: 645238126822999991. 

So we request you to kindly expedite the delivery for the order as customer is chasing us for his order. Agent has already escalated the case but till now we have not received any update on the case. 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Wednesday, December 11, 2019 6:00:14 PM 
Subject: Order delay 

Hi Seeta, 

With reference to order number: 6452381268 and ticket number: 313215, customer placed order on 20 Nov, 2019, still not available for pickup. We have escalated to Warehouse team, however there is no response from the team. 

Kindly look into the issue and do the needful. 

Thanks, 
Nitesh