Subject: RE: Buy 1 Get 1 not applied
From: Mohd Imran <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Nitesh Singh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 21 Nov 2019 12:33:06 +0000

Hi @Seeta Seeta<mailto:[email-masked]>,

Kindly process voucher for her for difference amount.

Regards
Imran

From: Seeta Seeta <[email-masked]>
Sent: Thursday, November 21, 2019 3:36 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Nitesh Singh <[email-masked]>
Subject: Buy 1 Get 1 not applied

External email sender, please take precaution.
Hi Team,

In below case customer is claiming that she placed the order under buy one get one offer for 161596666 -Printed Laundry Hamper with Handles, now customer is claiming that she has been charged for the item as she selected the 2 quantity.

So could you please check and let us know whether the item was available under buy one get offer or not.

Awaiting for your response.

Regards,
Seeta Kunwar

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 21, 2019 4:40:19 PM
Subject: Buy 1 Get 1 not applied

Hi Seeta,

With reference to order ID: 9761273871 and ticket number: 263264, customer purchased the item 161596666 - - Printed Laundry Hamper with Handles on Nov 20, 2019. Customer is saying that the item was under promotion Buy 1 Get 1, hence purchased 2 quantities, but the amount has been deducted for both the quantity.

Kindly look into the issue and do the needful.

Thanks,
Nitesh

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