Subject: Buy 1 Get 1 not applied
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Nitesh Singh <[email-masked]>
Date: Thu, 21 Nov 2019 04:35:33 -0700 (MST)

Hi Team, 

In below case customer is claiming that she placed the order under buy one get one offer for 161596666 -Printed Laundry Hamper with Handles, now customer is claiming that she has been charged for the item as she selected the 2 quantity. 

So could you please check and let us know whether the item was available under buy one get offer or not. 

Awaiting for your response. 

Regards, 
Seeta Kunwar 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Thursday, November 21, 2019 4:40:19 PM 
Subject: Buy 1 Get 1 not applied 

Hi Seeta, 

With reference to order ID: 9761273871 and ticket number: 263264, customer purchased the item 161596666 - - Printed Laundry Hamper with Handles on Nov 20, 2019. Customer is saying that the item was under promotion Buy 1 Get 1, hence purchased 2 quantities, but the amount has been deducted for both the quantity. 

Kindly look into the issue and do the needful. 

Thanks, 
Nitesh