Subject: Re: Product complaint
From: Varun Sharma <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Nitesh Singh <[email-masked]>, Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Abdelrahman Balaitah <[email-masked]>, "[email-masked]" <[email-masked]>, Atul Bhatia <[email-masked]>
Date: Sat, 16 Nov 2019 08:54:12 +0000

We can accept the return and refund the customer, it is a very small order value to pay for customer satisfaction.
Also Let me know the original date when the complaint was raised, i hope we have not let the customer wait for long.

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________________________________
From: Mohd Imran <[email-masked]>
Sent: Saturday, November 16, 2019 12:51:18 PM
To: Varun Sharma <[email-masked]>
Cc: Nitesh Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Abdelrahman Balaitah <[email-masked]>; [email-masked] <[email-masked]>
Subject: RE: Product complaint

Looping @Abdelrahman Balaitah<mailto:[email-masked]> & @[email-masked]<mailto:[email-masked]>

From: Mohd Imran
Sent: Saturday, November 16, 2019 12:50 PM
To: Varun Sharma <[email-masked]>
Cc: Nitesh Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>
Subject: RE: Product complaint

Hi Varun,

Kindly suggest, can we help customer in this case.

Regards

Imran

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 14, 2019 12:52 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Nitesh Singh <[email-masked]<mailto:[email-masked]>>
Subject: Product complaint

External email sender, please take precaution.

Hi Team,

In below case customer is complaining about the product,as suffered from some allergic reaction and now she is threatening us that she will complain to about this to ministry of commerce.

Could you please look into this case and assist us with same.

Awaiting for your response.

Regards,

Seeta Kunwar

________________________________

From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 13, 2019 1:47:57 PM
Subject: Product complaint

Hi,

With reference to order number 9755308769 and ticket number: 239558, customer purchased the product 161706118 - - Embellished Layered Necklace with Lobster Clasp for AED 15 on Sep 15, 2019. Customer is complaining that she suffered allergic reaction due to poor quality of the product. Tried to push back customer explaining that the product cannot be returned after 14 days from the collection, however customer still insisted and said that she would file a complaint with ministry of health regarding this.

Kindly look into this issue and do the needful.

Thanks,

Nitesh

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