Subject: New Reply Received - Product information
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 13 Nov 2019 11:03:36 +0000 (UTC)

Hi nitesh singh,  The customer has responded to the ticket.  Product information  Ticket comment <div dir="ltr">
Hello,<div><br></div>
<div>As requested, refer to attached photos. Also, kindly review the below trailing mail as well which is self explanatory.</div>
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<div>On 12 Nov 2019, at 6:54 PM, Ahamed Irfhan &lt;<a href="mailto:[email-masked]" dir="ltr" style="color: currentcolor;" rel="noreferrer">[email-masked]</a>&gt; wrote:</div>
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<div> <span style="-webkit-text-size-adjust: auto; background-color: rgb(255, 255, 255);">No response yet.</span>
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<span style="-webkit-text-size-adjust: auto; background-color: rgb(255, 255, 255);"> I have official registered complaint as well. Refer to complaint no 234186.</span><div>
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<div style="-webkit-text-size-adjust: auto;">Anyway, it turns to worst experience. <br><br><div dir="ltr">Regards,<div>Ahamed Irfhan</div>
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<br><blockquote>On 7 Nov 2019, at 3:33 PM, Ahamed Irfhan &lt;<a href="mailto:[email-masked]" dir="ltr" style="color: currentcolor;" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
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<div class="gmail_default" style="font-family: tahoma, sans-serif;">Hello Customer Service Team,</div>
<div class="gmail_default" style="font-family: tahoma, sans-serif;"><br></div>
<div class="gmail_default" style="font-family: tahoma, sans-serif;">I would like to express my disappointment from your unsatisfactory level of service for delivering wrong product twice (Refer to trailing mail and above order reference).  </div>
<div class="gmail_default" style="font-family: tahoma, sans-serif;"><br></div>
<div class="gmail_default" style="font-family: tahoma, sans-serif;">We had ensured with customer service through online chat after placing the order (In specific on Max. Child Weight) - Online chat history attached as well.</div>
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<div class="gmail_default" style="font-family: tahoma, sans-serif;">In this case, service team need to respond with an explanation for the situation and kindly register as an official complaint for inconvenience caused.   </div>
<div class="gmail_default" style="font-family: tahoma, sans-serif;"><br></div>
<div class="gmail_default" style="font-family: tahoma, sans-serif;">I insist the team to arrange for an exchange to the earliest max. by Sunday.</div>
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<div class="gmail_default" style="font-family: tahoma, sans-serif;">Regards,</div>
<div class="gmail_default" style="font-family: tahoma, sans-serif;">Ahamed Irfhan</div>
<div class="gmail_default" style="font-family: tahoma, sans-serif;"><a dir="ltr" style="color: currentcolor;" rel="noreferrer">050 8317381</a></div>
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<blockquote><div dir="ltr" class="gmail_attr">On Wed, Oct 23, 2019 at 4:33 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin: 0px 0px 0px 0.8ex; border-left-color: rgb(204, 204, 204); padding-left: 1ex;"><div style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px;'><div dir="ltr">
<div>Hi Ahamed,</div>
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<div>Thank you for getting in touch with us.</div>
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<div>Please accept our sincere apologies for the late response.</div>
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<div>With reference to order no #9758106823</div>
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<div>Once we will receive the returned item we will initiate the refund process.</div>
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<div dir="ltr">The amount you paid online of AED 296.1 will be refunded back to your card and  and AED 32.9  will be refunded as a return voucher within 2 - 14 working days based on your bank’s processing time.</div>
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<div>Feel free to reach out to us if you need any further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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<span style="font-family: Arial, Helvetica, sans-serif; color: rgb(80, 0, 80);">On 22 Oct 2019, at 8:43 PM, Ahamed Irfhan &lt;</span><a href="mailto:[email-masked]" target="_blank" style="font-family: Arial, Helvetica, sans-serif;" rel="noreferrer">[email-masked]</a><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(80, 0, 80);">&gt; wrote:</span>
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<div class="gmail_default" style="font-family: tahoma, sans-serif;"><span style="color: rgb(80, 0, 80); font-family: Arial, Helvetica, sans-serif;">Hi,</span></div>
<br style="color: rgb(80, 0, 80);"><span style="color: rgb(80, 0, 80);">Referring to Order reference #9758106823</span><br style="color: rgb(80, 0, 80);"><br style="color: rgb(80, 0, 80);"><span style="color: rgb(80, 0, 80);">The order was placed for the JOIE NITRO lx with (maximum weight up-to 22kg as per specs provided) but to my disappointment the delivered product is JOIE NITRO (up-to 15 kg).</span><br style="color: rgb(80, 0, 80);"><span style="color: rgb(80, 0, 80);">Please refer to the attached image.</span><br style="color: rgb(80, 0, 80);"><br style="color: rgb(80, 0, 80);"><span style="color: rgb(80, 0, 80);">Furthermore,I request you to arrange a return/exchange at the earliest.</span><br style="color: rgb(80, 0, 80);"><br style="color: rgb(80, 0, 80);"><span style="color: rgb(80, 0, 80);">Kindly acknowledge this email.</span><br style="color: rgb(80, 0, 80);"><br style="color: rgb(80, 0, 80);"><br style="color: rgb(80, 0, 80);"><span style="color: rgb(80, 0, 80);">Regards,</span><br style="color: rgb(80, 0, 80);"><div class="gmail_default" style="font-family: tahoma, sans-serif;"><span style="color: rgb(80, 0, 80); font-family: Arial, Helvetica, sans-serif;">Ahamed Irfhan</span></div>
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<div>&lt;Gmail - Chat transcript.pdf&gt;</div>
<div>&lt;Product.jpeg&gt;</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA2MzExNjI3MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.3VAF9M79UBSiX725YTyGgkAGvnVoXWl5hFDGqF3qb5U"><img src="cid:B3EE0D50-01FB-4A27-B35D-6018CABA80AC-L0-001"><br><br><div dir="ltr">Regards,<div>Ahamed Irfhan</div>
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<br><blockquote>On 13 Nov 2019, at 12:28 PM, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Ahamed,</div>
<div dir="ltr"><span dir="ltr" rel="tempredactor" style="font-size: 14px;">​</span></div>
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<span dir="ltr" rel="tempredactor" style="font-size: 14px;">​</span><span rel="tempredactor" style="font-size: 14px;" dir="ltr">Thank you for reaching out us.</span><br>
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<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px;'> We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.</span><br>
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<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px;' dir="ltr">We would request you to provide us some snapshots of the wrong item you received.</span><br>
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<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px;'> We look forward to hearing from you.</span><br>
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<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px;' dir="ltr"> Your friends,</span><br>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px;'> The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/239021