Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 13 Nov 2019 07:21:43 +0000

Hi nitesh singh,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="ltr">Dear Sir,<div><br></div>
<div>As per tracker (Screen Shot Attached), the package was out for delivery and returned undelivered for three continuous days (Thursday 07th Nov, Saturday 9th Nov &amp; Sunday 10th Nov). However the courier boy only called me once on Saturday, and I was unable to pick the call. After 15-20 mins I called him back, but he refused to deliver saying he is out of the area. Afterward I contacted him on Sunday &amp; Monday but no response.</div>
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<div>If you check my account record, I always buy online and ordered delivered on the same address in one or two days. This is the first time I am having so much problem.<br><div><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr">
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA2MzA0NTc2NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.36ZQ0fKgH4BJ0x4F7gWxZtalqcemDN4_7JuyE41ZuCI" alt="image.png" width="562" height="465"><br>
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  <div style="line-height:12.75pt"><font><b><span style="color:rgb(31,73,125)">Rashid Janjua</span></b><b>| Manager Audit &amp; Investigations | </b></font></div>
<div style="line-height:12.75pt"><font><b><span style="color:rgb(14,78,156)">El Seif Commercial Investment Co. Ltd.</span></b><span style="color:rgb(69,69,69)"></span></font></div>
<div style="line-height:12.75pt"><b><span style="color:rgb(14,78,156)"><font>Mob : +966 59 11 59 632</font></span></b></div>
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<font><span style="color:red">(</span><span style="color:gray">+</span><span style="color:rgb(127,127,127)">966</span><span style="color:rgb(127,127,127)"> </span><span style="color:rgb(127,127,127)">1 454 9191 Ex <u>837</u></span><span style="color:rgb(255,102,0)"> </span><span style="color:red">*</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:blue">[email-masked]</span></a><span style="color:rgb(31,73,125)"> </span><a href="http://www.el-seif.com.sa/" target="_blank" rel="noreferrer"><span style="color:rgb(47,99,122)">www.el-seif.com.sa</span></a></font><span style="color:rgb(69,69,69)"></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Nov 12, 2019 at 3:08 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Rashid,</div>
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<div dir="ltr">Thank you for shopping with us.<br><br>Your order has been shipped from our warehouse.<br><br>I am now contacting our logistics department to find out what happened, and get your shipment deliver on priority.<br><br>Thank you for continued patience, I assure that we are working on it to get this resolved at the earliest.<br><br>Your friends,<br>The Support Team<br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/241362