Subject: New Reply Received - Change
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 12 Nov 2019 12:15:44 +0000

Hi nitesh singh,  The customer has responded to the ticket.  Change  Ticket comment <div dir="auto"><div>
<div dir="auto"><span style="font-family:sans-serif;font-size:12.8px">I sent this message regarding to the order (6450344349) which i recieved 4 days ago</span></div>
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<div dir="auto"><span style="font-family:sans-serif;font-size:12.8px"><br></span></div>I recieved my order (6450344349), includes 2 skecher shoes frim the offer (buy 1 get1) one if them didn't fit can i change it and leave the other??? </span><br><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div>On Tue, Nov 12, 2019, 11:01 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Doaa,</div>
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<span rel="tempredactor" style="font-size:14px" dir="ltr">We see that you are contacting regarding the order you placed on our website with order number 6448586359.</span><br>
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<div><span rel="tempredactor" style="font-size:14px"> As per the tracking information, we can see that your order has been returned back to our warehouse. We had previously informed you that your order is with the courier facility. </span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style="font-size:14px">Our courier partner tried to contact you thrice on 3 different days but didn't receive any </span></div>
<div><span rel="tempredactor" style="font-size:14px">response from your end. We even texted you on your provided mobile number for the collection details.</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style="font-size:14px">The courier has now sent the items back to the warehouse after 10 days of keeping them in their facility. </span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Now, we would request you to order these items again from our website. </span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</span></div>
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<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Your friends,</span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/242130