Subject: Ticket Assigned - Delivery
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Tue, 12 Nov 2019 05:20:41 +0000

Hi nitesh singh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Delivery Please let me know the status of my order delivery 6449212367. Its been 2 weeks i have paid and until now i have not received the purchased item.
Secondly, let know why my item was returned back even without reaching out to me.
Thirdly, i had updated my contact number right after my purchase and notified your support center immediately for which they replied that they will take care once shipment company contacts them yet when i inquired the status with Shipment company - they replied that they had my old/wrong contact number how this happened?
Lastly: why my queries were and are not entertained by [email-masked] ?

Please also share managers contact credentials so that i can escalate through proper channel!

Thank you & looking forward.

Usman https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/239521