Subject: New Reply Received - Re: You haven't collected order number 9759149877
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 10 Nov 2019 11:33:29 +0000

Hi nitesh singh,  The customer has responded to the ticket.  Re: You haven't collected order number 9759149877  Ticket comment <div dir="auto">This is not right.<div dir="auto"><br></div>
<div dir="auto">I wish to cancel my order and you are holding my money for atleast a month.</div>
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<div dir="auto">In your email its mentioned it will take max 15 days after pickup period is over do you want me to make payment in my card statement for not getting the product and wait for your refund and adjustments in my statement.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 10 Nov 2019, 12:03 Splash, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Shoaib,</div>
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<div dir="ltr">​<br>Thank you for reaching out to us.</div>
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<br>We're sorry to hear that you wish to cancel your order.</div>
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<div dir="ltr">We can see the order has been placed on Nov 2, 2019 with the order number 9759149877.</div>
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<div>As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.</div>
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<div>The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 4-15 days.</div>
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<div>If you require any further assistance, please feel free to write back to us.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/238352