Subject: New Reply Received - Product information
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Nov 2019 16:34:53 +0000

Hi nitesh singh,  The customer has responded to the ticket.  Product information  Ticket comment <div><div dir="auto">I checked all stores in Jubail but the Duchini shoes is not available.</div></div>
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<div dir="auto">Anyway I started to used that wrong delivered shoes. </div>
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<div dir="auto">And it is lesson learn for me not to purchase any items online.  </div>
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<div dir="auto">Specially in Centrepoint online store.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 8 Nov 2019 at 3:17 PM Centre point &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Abdul,<br>
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<div><span style="font-size:14px">Thank you for getting in touch with us.</span></div>
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<span dir="ltr" style="font-size:14px">We apologise for the inconvenience caused.</span><br>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr"> </span><span rel="tempredactor" style="font-size:14px" dir="ltr">As per the policy, we do not offer online exchange of any items. However, we would suggest you to visit any nearby Shoemart store and get it exchanged from there providing that the same item is physically available in the store.</span><br>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>For online, we would recommend that you first return these shoes and then order a new one with the desired size.</span><br>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</span><br>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Your friends,</span><br>
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<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>The Support Team</span></div>
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</div></blockquote>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><font style="background-color:#ffcccc" color="#cc0000">Shareef Abdul Rahman</font></div></div></div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/235372