Subject: New Reply Received - Exchange
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 07 Nov 2019 18:23:52 +0000

Hi nitesh singh,  The customer has responded to the ticket.  Exchange  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black; ">
Hi<br>
<br>
</div>
<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black; ">
We are still waiting for the item to be picked up by your courier.<br>
<br>
</div>
<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black; ">
Is it possible to return it to the store and get a credit note since this is a defective piece?<br>
<br>
</div>
<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black; ">
I would rather do this instead of having to wait 14days for a refund as this was a gift and I need to buy a new gift.<br>
<br>
</div>
<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black; ">
K<br>
<br>
</div>
<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black; ">
<span id="OutlookSignature">
<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black; ">
Get <a href="https://aka.ms/ghei36" rel="noreferrer">Outlook for Android</a>
</div>
</span><br>
</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Babyshop &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, November 2, 2019 5:57:24 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#220839] - Exchange
</div>
<div> </div>

<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Karishma,</div>
<div dir="ltr">
<div style="margin-bottom:0.0001pt; line-height:normal">
<br>
</div>
<div style="margin-bottom:0.0001pt; line-height:normal">
<span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">​</span><span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">Thank you for shopping with us.</span>
</div>
<div style="margin-bottom:0.0001pt; line-height:normal">
<span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">​</span><br>
</div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">We apologies for the late response and the inconvenience caused.</span></div>
<div style="margin-bottom:0.0001pt; line-height:normal">
<span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">​</span><br>
</div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">As per the records, the status for your order has been updated as delivered</span></div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin-bottom:0.0001pt; line-height:normal">
<span style="font-size:10.5pt; color:rgb(51,51,51)">In the meantime, an exchange is not available at </span><span style="font-size:10.5pt; color:rgb(31,115,183)"><a href="http://www.xxxx.com/" rel="noreferrer" target="_blank"><span dir="ltr" style="color:rgb(31,115,183)">www.babyshop.com</span></a></span><span style="font-size:10.5pt; color:rgb(51,51,51)">.
 You can return online purchases through the below three channels:</span> </div>
<div dir="ltr" style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div dir="ltr" style="margin-bottom:0.0001pt; line-height:normal">
<span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">​</span><span dir="ltr" style="font-size:10pt; color:rgb(51,51,51)">·<span style='font-size:7pt; font-family:"Times New Roman"'> </span></span><span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">You
 can contact our customer support team on 800-22297467 to book a return and to be notified of the refund amount based on our return policy.</span>
</div>
<div style="margin:0in 11.25pt 0.0001pt; text-indent:-0.25in; line-height:normal">
<span style="font-size:10pt; color:rgb(51,51,51)">​</span>
</div>
<div dir="ltr" style="margin:0in 11.25pt 0.0001pt; text-indent:-0.25in; line-height:normal">
<span style="font-size:10pt; color:rgb(51,51,51)">·<span style='font-size:7pt; font-family:"Times New Roman"'> </span></span><span style="font-size:10.5pt; color:rgb(51,51,51)">You can also book the return online. You can log into your account and go to Order
 History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</span>
</div>
<div style="margin:0in 11.25pt 0.0001pt; text-indent:-0.25in; line-height:normal">
<span style="font-size:10pt; color:rgb(51,51,51)">​</span>
</div>
<div dir="ltr" style="margin:0in 11.25pt 0.0001pt; text-indent:-0.25in; line-height:normal">
<span style="font-size:10pt; color:rgb(51,51,51)">·<span style='font-size:7pt; font-family:"Times New Roman"'> </span></span><span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">You can now drop off your return to any (Babyshop) store across the UAE.</span>
</div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div dir="ltr" style="margin-bottom:0.0001pt; line-height:normal">
<span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">​</span><span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">Don't forget to check the returns policy first to see which
 products we don't take back. You have within 14 days to do a return and a refund.</span>
</div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)">Feel free to get in touch with us for further assistance.</span></div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin-bottom:0.0001pt; line-height:normal">
<div><span style="font-size:10.5pt; color:rgb(51,51,51)">Your friends,</span></div>
<div>
<span style="font-size:10.5pt; color:rgb(51,51,51)">The</span><span> </span><span style="font-size:10.5pt; color:rgb(51,51,51)">S</span><span style="font-size:10.5pt; color:rgb(51,51,51)">upport Team</span>
</div>
</div>
</div>
<div dir="ltr">
<br>
<br>
<br>
</div>
</div>
<div dir="ltr">
<div>
<br>
</div>
</div>
</div>

</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/220839