Subject: New Reply Received - Re: Share your feedback with us
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 03 Nov 2019 09:22:39 +0000

Hi nitesh singh,  The customer has responded to the ticket.  Re: Share your feedback with us  Ticket comment <div dir="ltr">Dear Team,<div><br></div>
<div>Thank you for the prompt reply and appreciate your after sales support.</div>
<div>Please let me know, How can I return this item. I will order a new item same as the other one which i purchased together with this damaged one.</div>
<div><br></div>
<div>Best Regards,</div>
<div>Haris.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Oct 30, 2019 at 2:27 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr">Hi Haris,</div>
<div dir="ltr">
<div dir="ltr"><span style="font-size:14px">​</span></div>
<div dir="ltr">
<span style="font-size:14px">Thank you for getting in touch with us.</span><br>
</div>
<div><span style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">We apologies for the inconvenience caused.<br><br>We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style="font-size:14px">As per the policy, we do not offer online exchange of any items. However, we would suggest you to visit any nearby Shoemart store and get it exchanged from there providing that the same item is physically available in the store.</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">For online, we would recommend that you first return these items and then order a new one with the desired size.</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Your friends,</span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/218362