Subject: 22718936 - Lizzo - 3690731Fillmore - New Orleans, New Orleans, US - Fan Seller - Difficulties claiming tickets
From: Rajat Bhardwaj <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Nitesh Singh <[email-masked]>
Date: Sat, 7 Sep 2019 16:02:42 -0700 (MST)

Hi there, 

With reference to TID 22718936, the delivery plan is Eticket URL and buyer is not able to download the tickets. When he is clicking on the ticket link, it is taking him to the ticketmaster website. Buyer has shared the proof as well. Agent has also tried to contact fan seller but he is not contactable. Event is only 2 hours away. 

Can you please confirm if we can move the order to pending substitution as the link to download the tickets is not working. 

Kind regards 
Rajat 

From: "Nitesh Singh" <[email-masked]> 
To: "Rajat Bhardwaj" <[email-masked]> 
Sent: Sunday, 8 September, 2019 04:28:06 
Subject: 22718936 - Lizzo - 3690731Fillmore - New Orleans, New Orleans, US - Fan Seller - Difficulties claiming tickets 

Hi Rajat, 

With reference to TID : 22718936, buyer called saying that when he click on the instructions in the URL, it redirects to ticketmaster account. Kindly look into the issue and resolve it soon as event is only 2 hours away. 

Thanks & Regards, 
Nitesh