Subject: Re: 22803748 - Mark Knopfler - 3226434 - 03/09/2019 19:30 - Ryman Auditorium, Nashville, US - Wrong tickets received
From: Lincoln Ferreira <[email-masked]>
To: India Inbox <[email-masked]>, CS.NewYork <[email-masked]>
Cc: Nitesh Singh <[email-masked]>, Rajat Bhardwaj <[email-masked]>
Date: Sat, 31 Aug 2019 15:11:43 +0000

Hi Breda,

The buyer can be refunded. We're only waiting on the seller's response to determine whether the seller should be paid or not.

For the time being, please escalate as a product error. Seller not to be paid or charged.

Kind regards,

Lincoln Ferreira
CS.NY Seller Support US-CA
[email-masked]
(415) 429-1056 Ext. 4646

________________________________
From: India Inbox <[email-masked]>
Sent: Saturday, August 31, 2019 5:20:33 AM
To: CS.NewYork <[email-masked]>
Cc: Nitesh Singh <[email-masked]>; Rajat Bhardwaj <[email-masked]>
Subject: Re: 22803748 - Mark Knopfler - 3226434 - 03/09/2019 19:30 - Ryman Auditorium, Nashville, US - Wrong tickets received

@CS.NewYork<mailto:[email-masked]>

  *   Case note says buyer received parking pass
  *   Brenda has requested a matual cancellation
  *   Can we confirm this as buyer is chasing tickets?

Kind regards,

breda

________________________________
From: Rajat Bhardwaj <[email-masked]>
Sent: Friday, August 30, 2019 8:57:20 PM
To: India Inbox <[email-masked]>
Cc: Nitesh Singh <[email-masked]>
Subject: 22803748 - Mark Knopfler - 3226434 - 03/09/2019 19:30 - Ryman Auditorium, Nashville, US - Wrong tickets received

Hi there,

With reference to TID : 22803748, buyer ordered tickets for the event however received parking pass. Investigation shows that we have asked seller for mutual cancellation however nothing was conveyed to the buyer. Buyer is now chasing tickets.

Can you please confirm if the order is cancelled and buyer will be refunded.

Kind regards
Rajat
________________________________
From: "Nitesh Singh" <[email-masked]>
To: "Rajat Bhardwaj" <[email-masked]>
Sent: Saturday, 31 August, 2019 00:37:05
Subject: 22803748 - Mark Knopfler - 3226434 - 03/09/2019 19:30 - Ryman Auditorium, Nashville, US - Wrong tickets received

Hi Rajat,

With reference to TID : 22803748, buyer buyer called that the tickets uploaded contains a bar-code for parking pass, asked for actual tickets to attend the event. Seller was contacted 2 weeks ago to provide actual tickets informing that we only sells tickets that will grant buyers access to the event. Kindly look into the issue and resolve it soon.

Thanks & Regards,
Nitesh