Subject: Re: 22803748 - Mark Knopfler - 3226434 - 03/09/2019 19:30 - Ryman Auditorium, Nashville, US - Wrong tickets received
From: India Inbox <[email-masked]>
To: CS.NewYork <[email-masked]>
Cc: Nitesh Singh <[email-masked]>, Rajat Bhardwaj <[email-masked]>
Date: Sat, 31 Aug 2019 09:20:33 +0000

@CS.NewYork<mailto:[email-masked]>

  *   Case note says buyer received parking pass
  *   Brenda has requested a matual cancellation
  *   Can we confirm this as buyer is chasing tickets?

Kind regards,

breda

________________________________
From: Rajat Bhardwaj <[email-masked]>
Sent: Friday, August 30, 2019 8:57:20 PM
To: India Inbox <[email-masked]>
Cc: Nitesh Singh <[email-masked]>
Subject: 22803748 - Mark Knopfler - 3226434 - 03/09/2019 19:30 - Ryman Auditorium, Nashville, US - Wrong tickets received

Hi there,

With reference to TID : 22803748, buyer ordered tickets for the event however received parking pass. Investigation shows that we have asked seller for mutual cancellation however nothing was conveyed to the buyer. Buyer is now chasing tickets.

Can you please confirm if the order is cancelled and buyer will be refunded.

Kind regards
Rajat
________________________________
From: "Nitesh Singh" <[email-masked]>
To: "Rajat Bhardwaj" <[email-masked]>
Sent: Saturday, 31 August, 2019 00:37:05
Subject: 22803748 - Mark Knopfler - 3226434 - 03/09/2019 19:30 - Ryman Auditorium, Nashville, US - Wrong tickets received

Hi Rajat,

With reference to TID : 22803748, buyer buyer called that the tickets uploaded contains a bar-code for parking pass, asked for actual tickets to attend the event. Seller was contacted 2 weeks ago to provide actual tickets informing that we only sells tickets that will grant buyers access to the event. Kindly look into the issue and resolve it soon.

Thanks & Regards,
Nitesh