Subject: 22651958 - Childish Gambino & Flume - Outside Lands 2019 - Saturday - 3423718 - 10/08/2019 11:00 - Golden Gate Park, San Francisco, US - Fan Seller - Seller was charged
From: Nitesh Singh <[email-masked]>
To: Rajat Bhardwaj <[email-masked]>
Date: Tue, 27 Aug 2019 15:34:04 -0700 (MST)

Hi Rajat, 

With reference to TID: 22651958, seller purchased tickets from viagogo under TID: 21879887. Seller manually relisted the tickets, previous agent informed her that tickets would be re-directed but they didn't. Seller received tickets from original seller after MSBD has passed. An email was sent to seller with deadline of 8/08/2019 1 pm central time to ship the tickets. Tracking number shows that middle seller shipped the tickets on 8/08/2019 at 11 AM, however order was subbed and seller was charged. One of the previous agent escalated to payments team to remove charged, however payments team responded with a message that Seller has been charged for this sale. Seller called asking for payment for these tickets as she sent the tickets within the deadline. Kindly look into the issue and resolve it soon. 

Thanks & Regards, 
Nitesh