Subject: 22867699 - Carolina Panthers vs Buffalo Bills - NFL Preseason 2019 - 3663618 - 16/08/2019 19:00 - Bank of America Stadium, Charlotte, US - Broker US - Tickets not receiced
From: Anurag Pradhan <[email-masked]>
To: shauna hedderman <[email-masked]>
Cc: Nitesh Singh <[email-masked]>
Date: Fri, 16 Aug 2019 14:42:35 -0700 (MST)

Hi Shauna, 

The agent contacted the buyer, buyer says an email was received to accept the tickets transfer, the buyer accepted the transfer and then went back to login the TM app, the screenshots recently sent as proof of no tickets transferred was post accepting the tickets transfer. 

Can you please assist with this case. 

Regards, 

Anurag. 

From: "shauna hedderman" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]> 
Cc: "Nitesh Singh" <[email-masked]> 
Sent: Saturday, 17 August, 2019 03:03:39 
Subject: Re: 22867699 - Carolina Panthers vs Buffalo Bills - NFL Preseason 2019 - 3663618 - 16/08/2019 19:00 - Bank of America Stadium, Charlotte, US - Broker US - Tickets not receiced 

Hi All, 

Can you confirm that the buyer has searched for 'Your Ticket Transfer' in their emails and that they have not received and email from Ticketmaster? 

Kind Regards, 
Shaunna 

From: Anurag Pradhan <[email-masked]> 
Sent: 16 August 2019 22:31 
To: Shauna Hedderman <[email-masked]> 
Cc: Nitesh Singh <[email-masked]> 
Subject: 22867699 - Carolina Panthers vs Buffalo Bills - NFL Preseason 2019 - 3663618 - 16/08/2019 19:00 - Bank of America Stadium, Charlotte, US - Broker US - Tickets not receiced 
Hi Shauna, 

Buyer had earlier reported no tickets transferred. Case had been escalated to SS and the tickets transferred email was provided to the buyer post that, Buyer called in again reporting no tickets transferred and has sent screenshots of no tickets received. The agent has escalated the case to SS once again however the event is only 2 hours away. 

Seller is Power Seller Broker US, can you please contact CS.NY to check with the seller if the tickets can be transferred once again. 

Regards, 

Anurag. 

From: "Nitesh Singh" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]> 
Sent: Saturday, 17 August, 2019 02:50:31 
Subject: 22867699 - Carolina Panthers vs Buffalo Bills - NFL Preseason 2019 - 3663618 - 16/08/2019 19:00 - Bank of America Stadium, Charlotte, US - Broker US - Tickets not receiced 

Hi Anurag, 

With reference to TID: 22867699, buyer called that she didn't received any tickets in her Ticketmaster account. Case has been escalated to seller support an hour ago, and buyer received an email 10 minutes ago that tickets have been transferred. Buyer clicked on the accept tickets from the email received from Ticketmaster but still no tickets shows on the ticketmaster account. Kindly look into the issue and resolve it soon as the event is only 2 hours away. 

Thanks & Regards, 
Nitesh