Subject: 22867699 - Carolina Panthers vs Buffalo Bills - NFL Preseason 2019 - 3663618 - 16/08/2019 19:00 - Bank of America Stadium, Charlotte, US - Broker US - Tickets not receiced
From: Anurag Pradhan <[email-masked]>
To: shauna hedderman <[email-masked]>
Cc: Nitesh Singh <[email-masked]>
Date: Fri, 16 Aug 2019 14:31:13 -0700 (MST)

Hi Shauna, 

Buyer had earlier reported no tickets transferred. Case had been escalated to SS and the tickets transferred email was provided to the buyer post that, Buyer called in again reporting no tickets transferred and has sent screenshots of no tickets received. The agent has escalated the case to SS once again however the event is only 2 hours away. 

Seller is Power Seller Broker US, can you please contact CS.NY to check with the seller if the tickets can be transferred once again. 

Regards, 

Anurag. 

From: "Nitesh Singh" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]> 
Sent: Saturday, 17 August, 2019 02:50:31 
Subject: 22867699 - Carolina Panthers vs Buffalo Bills - NFL Preseason 2019 - 3663618 - 16/08/2019 19:00 - Bank of America Stadium, Charlotte, US - Broker US - Tickets not receiced 

Hi Anurag, 

With reference to TID: 22867699, buyer called that she didn't received any tickets in her Ticketmaster account. Case has been escalated to seller support an hour ago, and buyer received an email 10 minutes ago that tickets have been transferred. Buyer clicked on the accept tickets from the email received from Ticketmaster but still no tickets shows on the ticketmaster account. Kindly look into the issue and resolve it soon as the event is only 2 hours away. 

Thanks & Regards, 
Nitesh