Subject: Re: 21067905 - Chris Stapleton & Keith Urban & Billy Currington - WE Fest 2019 - 3 Day Pass - 3229517 - 01/08/2019 - WE Fest At Soo Pass Ranch, Detroit Lakes, US - Power Seller US - Buyer received incomplete tickets
From: India Inbox <[email-masked]>
To: Rajat Bhardwaj <[email-masked]>
Cc: Nitesh Singh <[email-masked]>
Date: Fri, 9 Aug 2019 04:48:54 +0000

Hey both,

Can we please contact buyer and request from them a proof of the new tickets they would have bought and any kind of proof from the venue ?

This ended up being a RAG so the RAG procedure should be followed here. To clarify the whole situation, calling buyer would be easier.

Thanks,
Claire

________________________________
From: Rajat Bhardwaj <[email-masked]>
Sent: 08 August 2019 20:42
To: India Inbox <[email-masked]>
Cc: Nitesh Singh <[email-masked]>
Subject: 21067905 - Chris Stapleton & Keith Urban & Billy Currington - WE Fest 2019 - 3 Day Pass - 3229517 - 01/08/2019 - WE Fest At Soo Pass Ranch, Detroit Lakes, US - Power Seller US - Buyer received incomplete tickets

Hi there,

With reference to TID 21067905, buyer has received laminates only instead of paper tickets. Investigation shows that laminates must be accompanied with wristbands. As per the update from the relevant team, buyer had to present the card on the end of lanyard at box office to get the wristbands. Buyer has now informed that he showed the card but box office didn't provide him anything.

Can you please confirm if we can refund the buyer in this case.

Kind regards
Rajat
________________________________
From: "Christopher Hart" <[email-masked]>
To: "India Inbox" <[email-masked]>, "CS.NewYork" <[email-masked]>
Cc: "Rajat Bhardwaj" <[email-masked]>
Sent: Thursday, 1 August, 2019 23:04:33
Subject: Re: 21067905 - Chris Stapleton & Keith Urban & Billy Currington - WE Fest 2019 - 3 Day Pass - 3229517 - 01/08/2019 - WE Fest At Soo Pass Ranch, Detroit Lakes, US - Power Seller US - Buyer received incomplete tickets

Hi,

 Called seller,
            States that a card on the end of lanyard has to be presented at box office to get wristbands.

  Regards
   C.H.
________________________________
From: India Inbox <[email-masked]>
Sent: Thursday, August 1, 2019 1:07 AM
To: CS.NewYork <[email-masked]>
Cc: Rajat Bhardwaj <[email-masked]>
Subject: Re: 21067905 - Chris Stapleton & Keith Urban & Billy Currington - WE Fest 2019 - 3 Day Pass - 3229517 - 01/08/2019 - WE Fest At Soo Pass Ranch, Detroit Lakes, US - Power Seller US - Buyer received incomplete tickets

Hi @CS.NewYork<mailto:[email-masked]>,

  *   11 hours away
  *   Ticket City
  *   Buyer received only laminates and these laminates do not gain entry to the festival grounds.

Would it be possible to ask the seller to provide the e-ticket here?

The admission tickets need to be printed or present via phone at the box office in exchange for festival wristband.

Kind regards.
Ingrid

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From: Rajat Bhardwaj <[email-masked]>
Sent: Thursday, August 1, 2019 2:01 AM
To: India Inbox <[email-masked]>
Cc: Gaurav Bhatnagar <[email-masked]>
Subject: 21067905 - Chris Stapleton & Keith Urban & Billy Currington - WE Fest 2019 - 3 Day Pass - 3229517 - 01/08/2019 - WE Fest At Soo Pass Ranch, Detroit Lakes, US - Power Seller US - Buyer received incomplete tickets

Hi There,

With reference to TID:21067905, buyer has received laminates only instead of paper tickets. Investigation shows that laminates must be accompanied with wristbands. Buyer has shared the proof as well. Please find the attached proof. Event is only 15 hours away.

Can you please contact CSNY to check with broker if the laminates received will be valid alone.

Kind regards
Rajat
________________________________
From: "Gaurav Bhatnagar" <[email-masked]>
To: "Rajat Bhardwaj" <[email-masked]>
Sent: Thursday, 1 August, 2019 06:53:59
Subject: 21067905 - Chris Stapleton & Keith Urban & Billy Currington - WE Fest 2019 - 3 Day Pass - 3229517 - 01/08/2019 - WE Fest At Soo Pass Ranch, Detroit Lakes, US - Power Seller US - Buyer received incomplete tickets

Hi Rajat,

With the reference of TID 21067905 buyer has received incomplete tickets. Seller has previously E-ticket plan and then requested to change it to paper ticket. Seller has shipped incomplete tickets to the buyer and now buyer is claiming the complete pair (E-tickets missing in the order). Buyer also has a paper stating that these tickets should be accompanied with E-tickets which provide entry to the venue and pass received are only for the seat reference. Please check how we can provide valid tickets to the buyer for this event. I am attaching the whole documents which the buyer received.

Thank you for your patience and consideration.

Kind Regards,
Gaurav
Team Viagogo