Subject: 21067905 - Chris Stapleton & Keith Urban & Billy Currington - WE Fest 2019 - 3 Day Pass - 3229517 - 01/08/2019 12:00 - WE Fest At Soo Pass Ranch, Detroit Lakes, US - Broker US - Buyer had issue at the event
From: Nitesh Singh <[email-masked]>
To: Rajat Bhardwaj <[email-masked]>
Date: Thu, 8 Aug 2019 10:10:52 -0700 (MST)

Hi Rajat, 

With reference to TID: 21067905, buyer called that he didn't got entry at the venue using the tickets he received. Buyer received two laminates from the seller but in the instruction page, it shows that there should have been two individual E-tickets along with these laminates to gain entry. Previous agent gaurav.bhatnagar flagged this case with response to which seller replied that buyer needs to show these laminates at the box office to get wristband which will allow entry. When asked to buyer, he said that he argued with box-office for hours and showed the laminates but he didn't received anything from them. Buyer said that he had to purchase new tickets to attend the event. Kindly look into the issue and resolve it soon. 

Thanks & Regards, 
Nitesh