Subject: Re: 22823072 - BoomTown Fair 2019 - 3297856 - 07/08/2019 17:00 - Matterley Bowl, Ovington, GB - Broker UK - Wrong name mentioned on tickets
From: Shauna Hedderman <[email-masked]>
To: Rajat Bhardwaj <[email-masked]>
Cc: Nitesh Singh <[email-masked]>
Date: Wed, 7 Aug 2019 20:39:13 +0000

Hi All,

There should not be an issue with this.

Advise the buyer that if there are any issues to contact us straight away.

Kind Regards,
Shaunna
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From: Rajat Bhardwaj <[email-masked]>
Sent: 07 August 2019 21:34
To: Shauna Hedderman <[email-masked]>
Cc: Nitesh Singh <[email-masked]>
Subject: 22823072 - BoomTown Fair 2019 - 3297856 - 07/08/2019 17:00 - Matterley Bowl, Ovington, GB - Broker UK - Wrong name mentioned on tickets

Hi Shauna,

Buyer is saying that he will try to attend the event tomorrow. He is just concerned whether tickets will work or not.

Kind regards
Rajat
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From: "Shauna Hedderman" <[email-masked]>
To: "alexandre igashiyama" <[email-masked]>, "Rajat Bhardwaj" <[email-masked]>
Cc: "Silvia Floranes" <[email-masked]>, "Nitesh Singh" <[email-masked]>
Sent: Thursday, 8 August, 2019 01:02:00
Subject: Re: 22823072 - BoomTown Fair 2019 - 3297856 - 07/08/2019 17:00 - Matterley Bowl, Ovington, GB - Broker UK - Wrong name mentioned on tickets

Hi All,

Has the buyer been able to access the event?

Kind Regards,
Shaunna
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From: Alexandre Igashiyama <[email-masked]>
Sent: 07 August 2019 19:32
To: Rajat Bhardwaj <[email-masked]>; Shauna Hedderman <[email-masked]>
Cc: Silvia Floranes <[email-masked]>; Nitesh Singh <[email-masked]>
Subject: Re: 22823072 - BoomTown Fair 2019 - 3297856 - 07/08/2019 17:00 - Matterley Bowl, Ovington, GB - Broker UK - Wrong name mentioned on tickets

Hi @Shauna<mailto:[email-masked]>,

Power Seller UK personalised the tix in name of   mustafi rehem instead of mustafa rehemi.

Do you think this need to be flagged to SS UK contact seller ?

Kind Regards,

Alexandre

________________________________
From: Rajat Bhardwaj <[email-masked]>
Sent: Wednesday, August 7, 2019 7:06 PM
To: Alexandre Igashiyama <[email-masked]>
Cc: Silvia Floranes <[email-masked]>; Nitesh Singh <[email-masked]>
Subject: 22823072 - BoomTown Fair 2019 - 3297856 - 07/08/2019 17:00 - Matterley Bowl, Ovington, GB - Broker UK - Wrong name mentioned on tickets

Hi Alexandre,

With reference to TID: 22823072, the event is personalised and we have forwarded buyer's name(mustafa rehemi) to the seller however seller has personalised the tickets under the name mustafi rehemi. Buyer is at the venue right now and concerned about attending the event with a different name. Investigation shows that this is a 5 day event. Event has already started.

Can you please contact seller support to check with broker if tickets can be personalised under the correct name.

Kind regards
Rajat
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From: "Nitesh Singh" <[email-masked]>
To: "Rajat Bhardwaj" <[email-masked]>
Sent: Wednesday, 7 August, 2019 22:59:19
Subject: 22823072 - BoomTown Fair 2019 - 3297856 - 07/08/2019 17:00 - Matterley Bowl, Ovington, GB - Broker UK - Wrong name mentioned on tickets

Hi Rajat,

With reference to TID: 22823072, buyer called that he download tickets for personalised event however name mentioned on the tickets is different. Correct name of the buyer which has been provided to seller was mustafa rehemi but name mentioned on the ticket is mustafi rehemi, i.e., last alphabet of the first name is different. Event is 5 day event and buyer received tickets for second day, i.e for thursday,  asked if name can be changed as event is tomorrow. I have attached the screenshot of tickets above. Kindly look into the issue and resolve it soon.

Thanks & Regards,
Nitesh