Subject: New Team structure
From: Sankarshan Rajan <[email-masked]>
To: Viagogo Group <[email-masked]>
Cc: Team Lead <[email-masked]>
Date: Tue, 6 Aug 2019 05:08:38 -0700 (MST)

Hi Team, 

Please check the attacked Team structure wef: 06th August 2019. 

Some important pointers as mentioned below should be followed starting from 06th August. 

> Everyone would be taking their Breaks as per their Break timings. Team Leads need to ensure assigned agents take their break according to the break timings. 
> Log in on CSL should be done before their assigned shifts, any agent logging into CSL after the shift timing would be marked late. 
> Half Day can be done by agents only if approved prior and would be for 4.5 Hours which would include a 30 Minute Break. 
> OLS needs to be completed at the starting of each shift by each agent. Please check your OLS as soon as you Log In and ensure every comm is pending. 

NOTE: Starting from this day we would remove the next Immediate Week OFF of any agent/Team Lead in the case where an Unscheduled Off is taken. 

Please Let me know if you have any further questions. 

Kind Regards, 
Sankarshan Rajan 
Mobile: [ callto:+91 96436 05600 | +91  ] 9625447530