Subject: 22781225 - Queen & Adam Lambert - 3342351 - 03/08/2019 20:00 - Wells Fargo Center, Philadelphia, US - Broker US - Buyer not happy with replacement tickets
From: Rajat Bhardwaj <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Nitesh Singh <[email-masked]>
Date: Wed, 31 Jul 2019 15:55:06 -0700 (MST)

Hi there, 

With reference to TID: 22781225, buyer called that she received email to choose the replacement tickets as original seller was not able to fulfil the order. Buyer chose the tickets but was not happy with the section provided in the link. Case history suggests that we should notify ECC if case is received. 

Can you please inform ECC regarding this. 

Kind regards 
Rajat 

From: "Nitesh Singh" <[email-masked]> 
To: "Rajat Bhardwaj" <[email-masked]> 
Sent: Thursday, 1 August, 2019 00:37:26 
Subject: 22781225 - Queen & Adam Lambert - 3342351 - 03/08/2019 20:00 - Wells Fargo Center, Philadelphia, US - Broker US - Buyer not happy with replacement tickets 

Hi Rajat, 

With reference to TID: 22781225, buyer called that she received email to choose the replacement tickets, buyer picked up the ticket but was not happy with the section provided in the link. Previous agent minerva.villegas mentioned in the case notes that it is an ECC issue and we should notify ECC if case is received. Kindly look into the issue and resolve it soon as event is 3 days away and buyer has already contacted us so many times. 

Thanks & Regards, 
Nitesh